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A Newsletter Valuing Change

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Sep/Oct 2005

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Saying No Gracefully

When you are successful it becomes necessary to make choices. That means being able to say no gracefully. Saying no:

  • Keeps you from over-committing.
  • Helps you deliver better service.
  • Helps you focus on what's really important.
  • Help you achieve balance in your work and life.
  • Reduces stress, as the cost of not saying no becomes greater over time.
  • Provides relief in the long run.
  • Helps you tell the truth.
  • Is difficult and will cause discomfort.
Learn to say no as early as possible.


Examples of saying no gracefully:

  • "I appreciate your trust in me; however I am not able to handle your matter for at least two weeks. May I suggest someone else? Or would you like to wait for me to handle it?"
  • "I'm sorry I won't be able to attend. Thanks for asking."
  • "I'm in the middle of something now. May I get back to you?"
  • "Let me call you back at 3:00 when I have more time to give you the attention you deserve."

What do you need to say no to? How will you say no?

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Visualize Candor

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Irene's Mission Statement
My mission is to help my clients achieve extraordinary professional results.

Books Supporting Change

How to Say NO Without Feeling Guilty and say YES to More Time, More Joy, and What Matters Most to You, by Patti Breitman & Connie Hatch is a book worth reading if you find it difficult to say no as the book is loaded with scripts.

The authors' scripts give you examples of how to say no in many life situations: impossible deadlines; events you don't want to attend; and pushy people.

Not all of the suggested scripts may work for you, but they will give you a starting point on how you can create your own scripts or ways to say no.

Buy This Book From Amazon.com


"I don't know the key to success, but the key to failure is trying to please everybody."    Bill Cosby


Personal Story

I said no to writing and publishing my July/August newsletter (the first edition I've skipped since inception seven years ago) and it freed up more time. Time, which I then spent working on another exciting project. You'll learn about that project in the future.

I have been so fortunate in my coaching practice. When I have not had room in my schedule to work with a potential new client right away, most people are willing to wait. I am torn when I have to say "I'm sorry I can't start working with you yet," because I don't want to disappoint them, I want to work them, and I am afraid if I say no there will be no more referrals.

Although I've just revealed I have a wait list, please don't stop making your referrals to me. I always need new clients - it is merely a timing issue. Thanks for your support.

Your coaching, consulting, or workshop referrals are appreciated!


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