Ways to find happiness at Work, Motivational Newsletter valuing change, by Irene Leonard Business Coach

A Newsletter Valuing Change

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May/June/July 2007

Success Starts with Service

Rate yourself on these service skills:

____Going out of your way to satisfy your clients

____Telling the truth to your clients

____Helping your clients feel safe and comfortable

____Focusing on your clients' needs, not yours

____The ability to exceed your clients' expectations

____Learning of your clients' needs

____Having your clients leave happy

____Forming quality relationships with your clients

____Only making promises you keep

____Being responsive to complaints

____Making sure you have answers

____Building loyalty by knowing details about your clients that make it easier for them to do business with you rather than someone else

____Doing what ever it takes to satisfy your client when you make a mistake

Which of the above are you most proud of?
Which of the above do you want to improve?

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You are judged by what you do, not by what you say you will do. How good are you at follow-through?

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Visualize Exceptional Service

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A Book Supporting Change

Book Yourself Solid: The Fastest, Easiest, and Most Reliable System for Getting More Clients Than You Can Handle Even if You Hate Marketing and Selling by Michael Port is a practical book that will help you focus on getting your ideal clients. It's full of useful exercises and web site links and is particularly useful for service professionals that want more business.

Buy This Book From Amazon.com

"For it is in giving that we receive." St Francis of Assisi

Personal Story

I went to England at the end of May for a wedding and wanted to purchase a special hat for the event. (The English are big on wearing hats at weddings.) I went to Henrietta's on E. Madison in Seattle and experienced the most incredible level of service. I went in to her store believing that I don't look good in hats and ultimately bought a hat that looked great on me.

Henrietta spent well over an hour helping me try on every hat in her store to help me find the perfect hat. She also taught me how to wear and fit my hat. When I found the hat, she wouldn't let me purchase it until I tried it on with my outfit to make sure I liked the overall look. When I did that and tried on even more hats she still wouldn't let me buy the hat until I went away and thought about it.

When I returned the third time, she had fitted the hat to my head size and had it ready to travel on the plane with me. Henrietta went way above and beyond any expectation of service I have had in probably 15 years.

Her example inspired me to revisit my level of service.

Click here to see the hat

Coaching Opportunity

I have room for one more client who wants assistance achieving their professional goals.
Your referrals are appreciated!

Go to www.BusinessActionCards.com

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