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Law Practice Tip of the Week

Every two weeks I post a new tip on a wide range of topics that assist attorneys in their law practice. Topics include improving client relations, practice management, time management, overcoming procrastination, marketing, staff management, or whatever issues you may be dealing with.

Law Practice Tip #271
January 30, 2012

Intentionally help to lower client’s stress level

Do whatever you can to reduce or lower your client’s stress level. Being intentional about this will help you connect with your clients and be able to serve them at a very high level.

Reduce their stress:

  • Be clear and not harsh when advising your clients.
  • Help them maintain perspective.
  • Reframe the negative to positive when appropriate.
  • Listen empathically.
  • Communicate your care and concern.
  • Encourage them to keep in touch.
  • Keep clients informed.
  • Contact them before they contact you.
  • Learn what’s really important by being personal with them.
  • Send polite reminders of what they need to do. (Stressed people don’t remember what you’ve told them.)
  • Return calls or emails quickly.
  • Reassure them.
  • Give them what they want, not what you think they want.

Stressed or grieving clients are likely to be in a flooded state, meaning they can’t take anything in because of their shock, denial, anger, fear, or depression. When people are in those states they don’t operate well and need your understanding.

How will you intentionally lower your client’s stress level?

If you would like coaching on this area of your law practice, please consider contacting me to see how I can assist you.

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